Click and Collect Explained

Whether you are a customer in who'd prefer not to make a visit or while our sales showroom is closed, our great team is here to help and can provide:

  • Remote selling: This includes the use of video tools to show both new and used cars and commercial vehicles in detail, arranging finance remotely and handling enquiries without the need to meet in person or visit the showroom.
  • Click & Collect: We can safely facilitate part exchange and vehicle collection outside our dealerships without the need for you to enter our sales showroom.
  • Home Delivery: We can offer safe home delivery and collection of your part exchange vehicle.
  • Choose it Now: You can reserve a new or used car or van over the phone or online for a payment of fully re-fundable £100 deposit allowing us to look after your selected vehicle until you feel comfortable to purchase and collect it or have it delivered.

For further information please see our Covid-19 information page.

Our Sales teams are ready to answer any questions (on 01827 282052) but here’s a how it works:

Here's how Click and Collect works...

- Order your selected vehicle by calling 01827 282052 or on line from the comfort of your own home.

- We’ll email you all your paperwork to confirm electronically

- You can pay over the phone, online with a Bank Transfer or finance can be arranged by us that can also be signed or confirmed for electronically

- We will then ask you to send over a copy of your driving licence and relevant part exchange documents, including your current V5

- And we will also need to see your insurance cover for your new vehicle

- Our sales colleagues will contact you prior to collection to establish any specific needs

- Once everything is sorted we will work with you to arrange the safe collection of your vehicle – if possible please come to the dealership on your own

- If you have a part exchange vehicle we will have already assessed your vehicle using video technology

- If you are bringing in your part exchange please clear out any personal belongings before coming to see us

- Leave your log book & relevant paperwork on the passenger seat

- Park up and we will greet you from a safe distance

- If possible, please use wipes to clean down your steering wheel, gear stick and door handle

- Your new vehicle will be waiting for you in one of our dedicated parking spaces – it will have been fully valeted with every nook and cranny thoroughly cleaned

- From a safe distance, we will hand over a clear bag for you to drop in your keys & in return we will hand over your brand new keys and documents in a sanitised Covid-19-safe manner.

- If you would like to know more about your vehicle’s features we can talk to you from a safe distance or via a video call

- So whatever you purchase from us at Wilnecote Motors, you can drive away with confidence